Terms of Service

• "User" means any individual or entity that accesses or uses the Service.
• "Provider" means a warehouse owner or operator who lists warehouse space on the Service.
• "Customer" means a business or individual who searches for, requests quotations for, or books warehouse space through the Service.
• "Transaction" means any RFQ, quotation, booking, payment, or settlement effected through the Service.
• "Commission" means the platform fee Stoxbay charges on completed Transactions as disclosed at the time of quotation.
• "Content" means any data, text, images, listings, messages, or other material submitted to the Service by Users.

• You must be at least 18 years old (or the age of majority in your jurisdiction) and have the legal capacity to enter into binding contracts.
• If you register on behalf of a company, you represent and warrant that you are authorized to bind that entity to these Terms.
• You must provide accurate, current, and complete information during registration and keep your account information up to date.
• You are responsible for safeguarding your password, any authentication factors (such as TOTP authenticator codes or biometric credentials), and all activities that occur under your account.
• You must notify us immediately at security@stoxbay.com of any unauthorized access or suspected compromise of your account.
• We may suspend or terminate accounts that provide false, misleading, or incomplete information, or that are used in violation of these Terms.

Stoxbay operates an online marketplace that facilitates connections between Providers and Customers. Stoxbay is not a party to any storage, warehousing, logistics, or related agreement entered into between Providers and Customers. The Provider is the counterparty responsible for delivering warehousing services; Stoxbay is responsible only for the platform features.

Stoxbay does not own, operate, inspect, license, or control the warehouses listed on the Service. We do not guarantee the accuracy or completeness of listings, the availability of space, the quality or safety of facilities, or the performance of any Provider or Customer.

4.1 Customer Accounts

Customer accounts are available for businesses and individuals. Business customer accounts may access additional features including team management, ERP integrations, and bulk operations, subject to additional terms.

4.2 Provider Accounts

Provider accounts are available only to verified warehouse operators. Provider listings are subject to review and approval before publication. Stoxbay may reject listings that fail our quality, accuracy, or compliance requirements and may remove listings that violate these Terms at any time.

4.3 Staff and Sub-User Accounts

Account holders may invite staff or sub-users with specified permissions. The primary account holder remains responsible for all actions taken by invited users under their account.

• Providers are solely responsible for the accuracy, completeness, and legality of their listings, including descriptions, photographs, features, pricing, available area, minimum lease terms, and working hours.
• Providers warrant that they have all necessary rights, licenses, permits, zoning approvals, and insurance required to offer and operate the warehouses they list.
• Providers must update listings promptly to reflect changes in availability, pricing, or features.
• Stoxbay may moderate, edit, or remove listings that violate these Terms, applicable law, or our quality standards.

Customers may submit Requests for Quotation (RFQs) describing their storage needs. Providers may respond with quotations containing itemized pricing and validity dates. A quotation becomes a binding offer once sent, subject to its stated validity period. A Customer’s acceptance of a quotation and completion of payment creates a binding booking.

Providers and Customers are free to exchange clarification notes through our in-platform messaging feature. All material terms must be captured in the accepted quotation. Side agreements outside the Service are not permitted.

7.1 Commission Structure

Stoxbay charges a platform commission on each completed Transaction. The commission rate is disclosed to Providers and Customers at the time of quotation. Commissions are deducted automatically from Provider settlements.

7.2 Payment Processing

Customers pay Stoxbay, and Stoxbay remits the Provider’s share (net of commission, applicable taxes, and chargebacks) to the Provider according to the settlement schedule in effect. We use Stripe as our payment processor. You agree to Stripe’s applicable terms of service when you transact on the Service.

7.3 Taxes

Prices displayed may be inclusive or exclusive of applicable taxes (such as VAT in Saudi Arabia, UAE, and Jordan; sales tax in the United States; GST/HST in Canada), as clearly indicated in each quotation. You are responsible for any taxes arising from your use of the Service or from transactions you enter into.

7.4 Currency

Transactions are priced in the local currency of the applicable market: SAR, AED, JOD, USD, or CAD. Currency conversions, if any, are performed by your bank or card issuer at their rates.

7.5 Subscription Plans (Providers and Business Customers)

Some features are available only under paid tier subscriptions or ERP integration plans. Subscriptions auto-renew at the end of each billing period unless cancelled at least one business day before renewal. Refunds for unused portions of a billing period are not provided unless required by applicable law.

Each booking is subject to the cancellation policy specified at the time of quotation. Cancellations and refund requests are processed in accordance with that policy. Where a Provider fails to deliver booked services, Customers may request a refund through the Service, and Stoxbay will review the request in good faith.

Stoxbay is not a guarantor of Provider performance. However, we reserve the right to hold settlements, issue refunds, or reverse payments where a Provider has materially breached its obligations.

Users must conduct all Transactions discovered through the Service on the Service itself. You shall not:

• Share contact details (email addresses, phone numbers, website URLs, messaging IDs) with counterparties until a booking has been confirmed through the Service;
• Use the in-platform messaging to solicit or agree to off-platform transactions for a lead originating from the Service;
• Encourage or accept payment, partial payment, or deposit outside the Service for any Transaction initiated on the Service;
• Bypass our fee structure by routing a Stoxbay-sourced relationship through a different platform or direct engagement for at least 12 months from the date of first contact.

Violations of this section are a material breach and may result in immediate account suspension, termination, forfeiture of pending settlements, and legal action for damages, including a contractual liquidated fee equal to the commission that would have been payable.

You retain ownership of Content you submit to the Service. By submitting Content, you grant Stoxbay a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to host, reproduce, display, adapt, and distribute the Content solely for the purpose of operating, promoting, and improving the Service.

You represent and warrant that you have the rights to submit the Content, that the Content does not infringe any third party’s rights, and that it complies with applicable laws.

You agree not to use the Service to:

• Violate any applicable law, regulation, or third-party right;
• Post false, misleading, fraudulent, or defamatory content;
• Impersonate any person or entity or misrepresent your affiliation;
• Harass, threaten, or intimidate any other user or our staff;
• Transmit viruses, malware, or other harmful code;
• Attempt to gain unauthorized access to the Service, other accounts, or our systems;
• Reverse engineer, decompile, or disassemble any part of the Service;
• Scrape, harvest, or collect information about other Users except as permitted by the Service;
• Use automated means (bots, scripts) to access the Service except through our approved APIs;
• Interfere with the proper functioning of the Service or our network infrastructure;
• Engage in price manipulation, collusion, or bid-rigging between Providers and Customers.

12.1 API Access

Access to our REST API requires an active subscription, a valid API key, and adherence to applicable rate limits and technical documentation. You are responsible for securing your API keys and for all activity conducted under them.

12.2 ERP Connectors

Our connector framework integrates with third-party systems including SAP, Oracle NetSuite, Microsoft Dynamics 365, Odoo, Salesforce, QuickBooks, Xero, and Zoho. You are solely responsible for complying with the terms of service of those third-party systems and for any data you choose to synchronize between them and the Service.

12.3 Webhooks

Webhook deliveries are provided on a best-effort basis. You are responsible for ensuring your endpoints are reachable, validate our signatures, and implement appropriate retry logic.

The Service, including its software, design, branding, trademarks, logos, and documentation, is owned by Stoxbay or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service solely for its intended purpose, subject to these Terms.

Our Privacy Policy, available at stoxbay.com/privacy, describes how we collect and use your personal information. By using the Service you consent to our privacy practices as described in the Privacy Policy.

The Service integrates with third-party services (including Stripe for payments, Supabase for data infrastructure, Resend for email, and Firebase for mobile app services). We are not responsible for the availability, content, or practices of those third parties, and their terms of service apply to their services in addition to ours.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, STOXBAY DISCLAIMS ALL WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

We do not warrant that the Service will be uninterrupted, error-free, secure, or free from viruses or other harmful components, nor that any defects will be corrected. Some jurisdictions do not allow certain warranty disclaimers, so some of the above may not apply to you.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, STOXBAY, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

OUR TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNTS PAID BY YOU TO STOXBAY IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US$100).

You agree to indemnify, defend, and hold harmless Stoxbay and its affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising from (a) your use of the Service, (b) your violation of these Terms, (c) your violation of any third-party right, (d) Content you submit, or (e) Transactions you enter into through the Service.

You may stop using the Service at any time and request account deletion by contacting support@stoxbay.com. We may suspend or terminate your access to the Service at any time, with or without cause, with or without notice, including for violation of these Terms. Upon termination, provisions that by their nature should survive will survive, including intellectual property, anti-disintermediation, liability limits, indemnification, and dispute resolution.

20.1 Informal Resolution

Before initiating any formal proceeding, you agree to first contact us at legal@stoxbay.com and attempt to resolve the dispute informally in good faith for at least sixty (60) days.

20.2 Governing Law and Venue (per market)

• Users located in Saudi Arabia: governed by the laws of the Kingdom of Saudi Arabia; exclusive venue is the competent courts in Riyadh.
• Users located in the United Arab Emirates: governed by the laws of the United Arab Emirates; exclusive venue is the Dubai International Financial Centre (DIFC) Courts.
• Users located in Jordan: governed by the laws of the Hashemite Kingdom of Jordan; exclusive venue is the competent courts in Amman.
• Users located in the United States: governed by the laws of the State of Texas (without regard to conflict-of-laws principles); venue is as specified in Section 20.3.
• Users located in Canada: governed by the laws of the Province of Ontario and applicable federal laws of Canada; venue is as specified in Section 20.3.
• All other users: governed by the laws of the State of Texas, United States.

20.3 Arbitration (US, Canada, and all other jurisdictions)

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that cannot be resolved informally shall be finally settled by binding arbitration administered by the International Centre for Dispute Resolution (ICDR) in accordance with its Expedited Procedures. The seat of arbitration shall be Austin, Texas, USA. The language of the arbitration shall be English. The arbitrator’s decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

20.4 Class Action Waiver

To the extent permitted by applicable law, you and Stoxbay agree that each may bring claims against the other only in your or its individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.

20.5 Injunctive Relief

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information or to enforce the anti-disintermediation provisions.

We may modify the Service, these Terms, or any policy at any time. Material changes to these Terms will be communicated by email or in-app notice at least fifteen (15) days before they take effect, except where a shorter period is required by law or to address security issues. Continued use of the Service after changes take effect constitutes your acceptance of the updated Terms.

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms without restriction, including to an affiliate or a successor in connection with a merger, acquisition, or sale of assets.

If any provision of these Terms is held invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions will remain in full force and effect.

These Terms, together with the Privacy Policy and any supplemental terms referenced herein (including for subscriptions, APIs, or integrations), constitute the entire agreement between you and Stoxbay regarding the Service and supersede any prior agreements.

For questions about these Terms:

• Email: legal@stoxbay.com
• Postal address: Aspire Digital LLC, 9600 Great Hills Trail, Suite 150W, Austin, TX 78759, USA.